Privacy Policy
The 1Win App India Privacy Policy describes how personal and technical information is collected, processed, stored, and protected for users in India. By creating an account, opening the mobile app, or continuing to use available services after policy updates, users agree to the terms described in this document. The policy applies to the Android and iOS applications, the official website, payment methods, identity verification, and communication channels available for Indian users. Acceptance of these terms confirms agreement with data processing practices, storage periods, cookie usage, and approved data sharing described below.
Information Collected Through the App
1Win App collects different types of information while users register, manage their accounts, complete payments, and interact with available services. This information supports account management, financial transactions, identity verification, and technical operations.
- Identification details: full name, date of birth, residential address, Aadhaar or PAN details submitted during identity verification;
- Contact and account data: email address, mobile number, username, encrypted password information, and session identifiers used for account access;
- Payment information: deposit and withdrawal records, UPI IDs, bank account details, payment tokens, and preferred currency settings;
- Device information: IP address, operating system, browser version, display settings, and unique device identifiers;
- Usage statistics: activity logs, timestamps, visited sections, app performance reports, and error records;
- Cookie information: tracking identifiers, consent records, and saved preferences stored through browser or application settings for analytics and marketing where personal information is involved.
How Information Is Used
Information collected by 1Win Application supports daily account operations and administrative functions for users in India.
- Account management: registration details, login credentials, KYC documents, and account preferences support identity verification and account administration;
- Payment processing: transaction records, payment method identifiers, UPI information, wallet details, card tokens, and INR limits support deposits, withdrawals, and financial reconciliation;
- App performance: device identifiers, session records, activity statistics, performance reports, and error logs support feature updates, loading improvements, and issue resolution;
- Customer support: contact details, account history, support requests, and communication records help resolve user enquiries;
- Security monitoring: IP addresses, login activity, device information, and risk indicators help detect suspicious activity and protect user accounts.
Mobile App Permissions
The mobile application requests selected permissions required for account protection and service functionality.
| Permission type | Purpose |
|---|---|
| Notifications | Deliver account alerts, payment confirmations, and service notifications |
| Storage | Store login details, session information, and downloaded files |
| Device information | Verify hardware identifiers and detect security threats |
| Verification | Access camera and file storage for KYC document uploads |
Cookies and Tracking Technologies
1Win App uses cookies and similar technologies across the mobile application and website to support account sessions, save preferences, and analyse technical performance.
- Essential cookies maintain active login sessions, account security, and language preferences;
- Analytics tools collect information about page loading, navigation activity, and application performance;
- Preference cookies remember interface settings and user selections within the account;
- Users can accept, reject, or modify cookie preferences through browser controls or dedicated settings inside the mobile application.
Data Security and Protection
1Win App applies technical and organisational measures to protect stored information and transmitted data.
- SSL encryption: all communication between user devices and company servers is protected through encrypted connections;
- Protected storage: account information, payment history, and verification documents remain encrypted on secured systems;
- Access controls: authorised personnel receive limited access based on operational responsibilities;
- Fraud detection: automated monitoring checks transactions, account activity, and login attempts for suspicious behaviour.
Third-Party Service Providers
The application shares selected information with trusted service providers responsible for payment processing, technical services, hosting, analytics, and regulatory verification.
| Category | Data shared |
|---|---|
| Payments | Transaction records, tokenised bank details, UPI identifiers, deposit and withdrawal amounts in INR |
| Analytics | Device model, operating system, IP address, and application usage statistics in pseudonymous format |
| Hosting | Encrypted profile information, account identifiers, session tokens, and technical server logs |
| Compliance | Identity documents, address verification files, and KYC or AML verification reports |
All external service providers process information according to contractual obligations and approved security standards.
User Rights and Privacy Controls
Registered users have access to privacy controls available under applicable Indian data protection requirements.
- Request copies of stored personal information and transaction records through the privacy email address or in-app support;
- Submit correction requests if account, contact, or identification information contains inaccuracies;
- Request deletion of eligible personal information, subject to AML and KYC record retention requirements;
- Manage marketing preferences and notification settings through the account menu or unsubscribe options;
- Request restrictions for selected processing activities by contacting the privacy support team.
Age Restrictions and Minor Users
1Win App accepts registrations only from users who satisfy the legal age requirement in India. Identity verification includes age confirmation through official documents and verification procedures. Accounts associated with underage users are suspended and removed after verification. Parents or legal guardians can contact customer support to report suspected underage registration. Information about responsible participation is available inside dedicated sections of the application.
Changes to This Privacy Policy
The App reserves the right to update this Privacy Policy at any time. Revised versions are published through application notifications or email messages sent to registered users. Each updated version displays its effective date. Continued use of the app after publication of changes confirms acceptance of the revised Privacy Policy.
Contact and Support Information
Users with privacy questions or requests can contact the data protection team through the available communication channels.
- Dedicated privacy email address for requests related to personal information, corrections, and deletion;
- In-app support section with chat and contact form available inside 1Win App;
- Registered business address listed in the legal information section;
- Identity verification completed before processing access or deletion requests;
- Response times depend on request complexity and verification requirements.
FAQ
How does the app use personal information?
Personal information supports account administration, payment processing, identity verification, customer support, fraud prevention, technical maintenance, and compliance with Indian legal requirements.
How long does the app store personal data?
Storage periods depend on the type of information collected. Financial records and verification documents remain available according to Indian regulatory requirements, while technical records and marketing preferences are retained for shorter operational periods.
How can users control cookies in the app?
Users manage cookie preferences through browser settings, the cookie consent banner, or the privacy settings available inside the application.
How can users reach support about privacy?
Privacy requests can be submitted through the dedicated privacy email address, the in-app support section, or the registered business address. Identity verification is required before personal information requests are processed.